What Does A Housekeeper Do In A Hotel?

What Does A Housekeeper Do In A Hotel
What are the duties of housekeeping in a hotel? – Good housekeeping is an invisible service, in that guests only really take notice of it when your team fails to deliver the expected standard of cleanliness. A hotel room could play host to hundreds of different guests each year, but no guest wants their room to feel used, which is why it’s the role of your housekeeping staff to ensure that there is no evidence of any previous occupants, and that every room is completely clean from top to bottom.

On a daily basis, the housekeeping team is responsible for cleaning guest rooms and ‘turning down’ beds, as well as replacing any dirty towels and replenishing any other amenities. On days when a bedroom needs to prepared for a new guest’s arrival, an intensive clean and complete change of bedding will be required.

In addition to guest bedroom cleaning, some of your housekeepers should also be responsible for cleaning other front of house areas in the hotel, although generally there will be different teams and shift patterns for this. Housekeeping teams are usually managed by a floor manager or supervisor, with a different manager overseeing each floor.

They will usually be responsible for organising shifts, checking and inspecting the work of the housekeeping attendants, re-ordering supplies, and reporting any faults or problems with guest rooms to the relevant person.
Laundry porters and linen room assistants also help to make sure that there’s always a supply of fresh bed sheets and clean towels on hand.

All of this is overseen by the overall housekeeping manager, who works alongside the rest of the hotel management team to ensure all operations run smoothly.

What are 5 duties of a housekeeper?

What are the duties and responsibilities of a Housekeeper? – Housekeepers are responsible for cleaning and reporting any safety hazards to the homeowner or manager in charge. They must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. Some Housekeepers change linens, wash dishes, and do light ironing and laundry.

What are the 7 standards for a housekeeping?

7S of Good Housekeeping is an expanded version of 5S of Good Housekeeping.7S stands for sort, systematize, sweep, standardize, safety, self-discipline and sustain.

What is the golden rule of housekeeping?

Stick to these ten rules, and get your cleaning done quickly and effortlessly.1. Clean it up sooner than later Spills and stains are generally much easier to clean up when you attack them right away. When you treat that tomato sauce splatter on your dress shirt without delay, for instance, it offers little resistance.

If you wait until the next day, you’ll be sporting a permanent-looking red polka dot that you’ll expend a lot more cleaning solution and time getting out.
Similarly, clothing or carpet stains are easiest to remove when they’re fresh.
The longer you wait, the more chance the stain has to set.
The rare exception to this rule: Mud tracked onto your carpet is easiest to clean when you’ve let it dry first.

Wait until it’s bone dry and crumbly; then just vacuum it up.2. Clean from the top down Don’t fight gravity when you clean. You’ll lose. Working from high to low almost always works better in cleaning situations. When you’re cleaning the entire house, start on the top floor and work your way down to avoid tracking through rooms you have already cleaned.

When you’re cleaning a room, first remove the cobwebs from the ceiling and upper molding.
Then dust the ceiling fan and light fixtures, followed by window frames and wall hangings.
Moving downward, conquer the furniture, baseboards, and floors.
This ensures that any dust shaken loose from on high does not settle on something you’ve already cleaned below.

You don’t want to dust the room twice, do you? Similarly, when you clean windows and mirrors, start up high and work your way down, because your cleaner obeys gravity. This saves you elbow grease and time. The rare exception to this rule is wall washing.

If you start at the top when you’re washing a wall in your home, dirty water will drip onto the lower areas you haven’t cleaned yet, making streaks that will be tough to remove.3.
Think dry, then wet When you’re cleaning a room, start with the cleaning jobs that require dry methods (dusting, sweeping, and vacuuming, for instance).

Then move on to wet methods (using an all-purpose cleaner and glass cleaner, mopping, and the like). This way, there will be less dirt floating around in the room to cling to wet surfaces.4. Start with the least harmful approach Use your gentlest cleaning methods first and move up to more aggressive techniques only if necessary.

And know your materials well enough so that you will stop your cleaning efforts before you do damage.
Better to suffer along with a small spot on your stovetop, for instance, than to ruin the surface with steel wool.5.
Let time do the work for you A little time management trick will make your cleaning easier and faster.

When you plot out your approach to a cleaning task, remember to spray on your cleaning chemicals first and then find another little job to do while the cleaner does its dirty work. If you’re cleaning in the kitchen, for instance, spray your cleaner on the counter and appliances, then occupy yourself with removing old food from the refrigerator while the cleaner soaks in.

When you come back to wipe clean, there will be little or no scrubbing to do.6.
Carry your supplies with you Carry your core cleaning products with you.
This will save you from making multiple trips around the house looking for the right tools and cleaners.
Pick up one of these accessories at a home improvement store or hardware store: a.

A cleaning caddy — a plastic or rubber carrier with a handle and compartments for holding your gear b. A sturdy, large plastic bucket with a good handle c. A rolling supply cart d. An apron with roomy pockets Put all of your cleaning supplies into the receptacle you’ve chosen, including clean rags, paper towels, and a trash bag for emptying all of those wastebaskets, and cart it with you from room to room.

If your house has more than one floor, keep a fully stocked caddy on each level.
Don’t weigh your carrier down with specialty products that are needed for only one job around the house.
Store toilet bowl cleaner, for instance, under the bathroom sink.7.
When in doubt, make a stealth test Before you use a new cleaning technique or product, test the method on an inconspicuous area of the object you’re cleaning.

This rule also applies when you first clean an object that is delicate and might be damaged by a cleaning compound. Testing will show you whether the object is colorfast and whether the cleaning method is likely to do damage.8. Don’t deluge easily damaged items When you clean an item that could be harmed by a liquid cleaning product (electronics, computer screens, framed artwork, or framed photographs, for example), first spray the cleaner on your cleaning cloth and then wipe.

Don’t spray cleaner directly on the object you’re cleaning. Cleaner dripping into your electronics could do damage, and cleaner dripping into a frame and soaking the matting could harm your artwork.9. Yes, you’ve heard this before But the makers of all of those wonderful furnishings in your house do know best how to clean them.

And the makers of your cleaning products know best how to use them. So when at all possible, follow the manufacturer’s directions when cleaning anything. This goes for everything from toasters to silk blouses and down comforters to miniblinds. File the directions and cleaning tips that come with any new appliance, rug, or other household item.

Don’t remove those care labels that come on clothes, linens, and other potentially washable objects.10. Protect thyself Last but not least, take care of yourself. Many cleaning products contain acid, bleach, abrasives, and other ingredients that can damage your eyes, skin, nose, and even your lungs. So make sure your cleaning kit includes a pair of rubber gloves and protective safety glasses.

If it’s not too steamy, wear old long pants or sweats and an old long-sleeved shirt to cover your arms in case of spatters from cleaning products. Cover your hair with a kerchief or baseball cap. To protect your nails, dab a line of petroleum jelly underneath your nails to keep out dirt.

What is the difference between a maid and a housekeeper?

When you’re looking to hire a cleaning service, do you use the term “maid” or “housekeeper”? The answer may depend on a variety of factors. In this post from your local house cleaning services with integrity in Frisco, TX, we’ll uncover the difference between maids and housekeepers and learn why you should always hire a house cleaning service.

Evolution Longtime job titles like “stewardess” and “secretary” have recently been replaced by “flight attendant” and “administrative assistant.” Similarly, the person in charge of cleaning homes is now often referred to as a housekeeper instead of a maid.
Some people see maid as an old-fashioned term that conjures images of “the help” from Victorian England.

Geography Different areas of the country and the world use different terms for the same thing. For example, people in Wisconsin may use the word “bubbler” to describe what someone in the southern United States might call a “drinking fountain.” This is the same for maids and housekeepers.

Depending on where you grew up, you may use these different terms to describe the same job title.
Services offered The difference between maids and housekeepers may come down to the services they provide.
Maids provide cleaning services like dusting, cleaning windows, sweeping, changing linens and scrubbing bathrooms.

Housekeepers, on the other hand, tend to offer more in-depth services than maids. On top of providing all of the usual maid services, a housekeeper may also wash and put away dishes, fold clothes and even do basic maintenance like change lightbulbs. Why hire Scrubs Home Cleaning? Hiring local house cleaning services with integrity in Frisco, TX is always a good choice.

Trusted and vetted employees: The first reason to hire Scrubs Home Cleaning is that all of our employees are thoroughly vetted prior to hiring. You can rest easy knowing the person cleaning your home has excellent references and a clean background. The same staff also cleans your home every time, so you know you’ll get a consistently cleaned house after each visit. Variety of services: Do you need someone to clean your house before moving out, or a team to clean your home each week? Either way, we’ve got you covered! Our team provides everything from deep cleans to routine house cleaning. We can even work around your schedule, coming on your preferred days at your preferred time. Fair pricing: Although cost isn’t everything when it comes to hiring a cleaning service, it’s certainly something you’ll want to think about. On top of providing free estimates for all of our services, we have some of the most competitive cleaning rates in town. When you work with us, you can rest easy knowing you won’t have to break the bank.

Look no further than Scrubs Home Cleaning the next time you need local house cleaning services with integrity in Frisco, TX. Contact us today to get a free estimate for our cleaning services! Categorised in: Housekeeping

How long should a housekeeper take to clean a room?

It takes roughly 45 minutes for a housekeeping attendant to completely clean a room, although it may take less time if only a basic turn-down service is needed.

What should I say at a housekeeping interview?

Housekeeping Interview Questions & Answers | 17 Proven Answers Pass YOUR interview at the first attempt! Here’s the FULL LIST of HOUSEKEEPING INTERVIEW QUESTIONS : SUGGESTED ANSWER: “I am a hard-working, conscientious and loyal employee whose work is very important to me.

Outside of my work, I have a family to support and I understand the only way I will get to provide for them long-term, is to be a professional and competent Housekeeper. I keep myself fit and active, which means I have the motivation and enthusiasm to carry out my Housekeeping tasks to a high standard.

I am also someone who is naturally tidy and organized, which I feel is a huge benefit to being a solid Housekeeper. I am also a naturally organized person who feels very much at home following set rules and guidelines. In addition to these skills, I also understand how important it is to employ someone whom you can trust.

I am a trustworthy person and my references will vouch for that. If you hire me as your Housekeeper, I feel strongly you will be impressed with my levels of integrity, honesty and high standards of work.” SUGGESTED ANSWER “I want to be a housekeeper for four main reasons. Firstly, it is a job whereby I have control over the standard of work I produce.

I am someone who sets high standards, and as a Housekeeper, it is my responsibility to carry out all tasks to the required standard as set by my employer. Secondly, I prefer to work on my own and being a Housekeeper I work to the pace needed in order to get my jobs and tasks completed quickly and efficiently.

When you work as part of a team, you have to wait for others to catch up.
Thirdly, I prefer to work methodically and as a Housekeeper, I would always have a set plan in place for carrying out all cleaning and household tasks in a logical order.
Finally, I like to please others and whilst working as a Housekeeper, I will get to have a positive impact on people’s daily lives.” Purchase the full package below for just $1.68 to download the answer to this and all of the interview questions featured on this page! Housekeepers are an integral part of an organization and without them, the home, hotel or residential accommodation whom they are working for would not be able to operate effectively or efficiently.

As a Housekeeper you will need an honest and reliable nature, be prepared to work difficult and long hours and also ensure the standards that you work to are exceptionally high. Housekeeper key duties and responsibilities

Cleaning rooms and all common areas to the required standards in line with policy and standards; Vacuum, sweep, clean and mop all floors; Be responsible for the cleaning of restrooms and kitchen areas; Respond to guests’ reasonable requests; Report all defects and maintenance issues to your supervisor or Housekeeping Manager; Collect and dispose of all trash and rubbish; Follow all rules, regulations and health and safety standards.

Key qualities and attributes of a Housekeeper

Honest, loyal and a dedicated attitude towards your work; Strong timekeeping skills; An ability to work to very high standards, consistently; A hard-working nature and positive attitude at all times; Reliable and able to work with others to complete housekeeping tasks; Attention to detail and the ability to monitor stock levels to ensure efficient running of your Housekeeping duties.

To pass the Housekeeping interview at the very first attempt, make sure you download a copy of our 17 HOUSEKEEPING INTERVIEW QUESTIONS & ANSWERS guide, which is available on this page! TIP #1 – During your Housekeeping interview, be sure to demonstrate a positive attitude at all times and do not discuss anything negative.

Be firm in your answers and prove to the interviewer that you have the tenacity and resilience to perform this role to the required standards. TIP #2 – Prior to attending your Housekeeping interview, consider carefully which aspects of the role you will find the most challenging, and then provide details of how you will overcome those challenges.

TIP #3 – In addition to having the necessary high standards to carry out the role, you must also be someone who is honest, loyal and willing to work hard for your employer. The role of a Housekeeper is hard work, and coupled with the fact you will rarely get appreciated for the work that you do, you need to make sure you can cope with the stresses this role will bring.

TIP #4 – High standards are crucial within the role of a Housekeeper and you must be able to demonstrate an ability to clean to those standards consistently, day-in, day-out.
TIP #5 – It is absolutely essential that you consider carefully the hours you are available to work as a Housekeeper.
On that basis, do not tell the interviewer what they want to hear unless you are one hundred percent certain you can fulfill the obligations and demonstrate a commitment to the role.

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: Housekeeping Interview Questions & Answers | 17 Proven Answers

What is housekeeper etiquette?

How should I prepare for professional cleaning? – A general rule of thumb is to clear away clutter, especially items lying on the floor. This way, nothing will get in the way of cleaning. Also, you should move heavy objects if you want the maid to clean under or behind them. If you’re afraid some breakable valuables might get damaged, put them away as well.

What is another name for a housekeeper?

Roget’s 21st Century Thesaurus, Third Edition Copyright © 2013 by the Philip Lief Group. On this page you’ll find 12 synonyms, antonyms, and words related to housekeeper, such as: caretaker, chambermaid, housemaid, housewife, maid, and servant.

What are your weaknesses in housekeeping?

Top Housekeeper Interview Questions with Example Answers

Question: What makes you think that you are the best candidate for this job? Question Overview: The ideal candidate should be confident in their abilities and be able to explain why they are the best candidate for the job. The applicant should be able to list specific skills that make them a good housekeeper. Does the applicant have excellent time management skills? Are they a quick learner? Are they willing to learn new skills? Sample Answer: I am the best candidate for the job because I have excellent time management skills and I am a quick learner. I am willing to learn new skills and will always do my best to complete my tasks in a timely manner.

What the interviewer is looking for: – Confidence in one’s abilities- Excellent communication skills- Ability to multitask

Question: How do you clean a room? Question Overview: The ideal candidate will have a system for cleaning a room. Does the applicant clean the room from top to bottom, or do they clean one area at a time? Does the applicant clean the room in a specific order, or does the applicant clean the room based on what needs to be done? Sample Answer: I always start by cleaning the bathroom and kitchen.

What the interviewer is looking for: – Ability to follow a cleaning schedule- Ability to multitask- Ability to prioritize tasks

Question: What’s one thing you would pay attention to while cleaning? Question Overview: The ideal candidate should be able to explain what they would pay attention to while cleaning. Focus on the applicant’s ability to focus on the task at hand and why they would pay attention to a specific area.

What the interviewer is looking for: – Ability to focus on a task- Ability to prioritize tasks- Attention to detail

Question: How long will it take to clean a normal size apartment? Question Overview: The ideal candidate will be able to give a specific time frame for cleaning a normal size apartment. The applicant should also be able to explain why they selected that time frame.

Does the applicant clean multiple homes per day? Is the applicant working with a team? Is the applicant cleaning a home by themselves? Sample Answer: I would say that it takes me approximately two hours to clean a normal size apartment.
I clean multiple homes per day, so I am used to working quickly.

I also have a team of two other housekeepers who help me complete my tasks.

What the interviewer is looking for: – Level of expertise with professional cleaning- Critical thinking skills- Applicant’s decision-making abilities

Question: Will you be willing to travel abroad at any time? Question Overview: Housekeepers are often required to travel abroad to clean homes of clients who are away for extended periods of time. The ideal candidate will be willing to travel abroad at any time.

What the interviewer is looking for: – Open-mindedness- Willingness to travel abroad- Awareness of the risks involved with traveling abroad

Question: What made you apply for this position? Question Overview: The ideal candidate is looking for a job that will challenge them. Focus on why the applicant is interested in this particular position. Does the applicant want to work for a company that offers training? Does the applicant want to work for a company that offers advancement opportunities? Sample Answer: I am looking for a position that will challenge me.

What the interviewer is looking for: – Confidence in oneself- Desire to learn new skills- Desire to advance in the housekeeping field

Question: What are your strengths and weaknesses? Question Overview: The ideal candidate will be able to discuss their strengths and weaknesses in a professional manner. Focus on the applicant’s ability to describe their weaknesses and how they are working to improve them.

What the interviewer is looking for: – Positive attitude towards weaknesses- Ability to take constructive criticism- Willingness to improve

Question: Have you ever cleaned a hotel? Question Overview: Housekeepers often clean hotel rooms. The ideal candidate should be able to explain their experience in a hotel room. Focus on the applicant’s ability to clean a hotel room and their level of expertise.

What the interviewer is looking for: – Level of expertise cleaning hotel rooms- Ability to multitask- Ability to work under pressure

Question: Why do you want to work with us? Question Overview: The ideal candidate will have a positive attitude and be enthusiastic about the position. The applicant should be able to describe the company’s mission statement and how they can contribute to the company’s success.

What are the 4 types of housekeeping?

The 4 common types of housekeeping are cleaning/maid services, live-in housekeeping services, live-out housekeeping services, and house manager/housekeeping services.

How can I be good at housekeeping?

2. Responsible & Reliable – A cleaning job entails hard work. If you are hiring a professional housekeeper to tidy your house, you’d want a sparkly, clean house from top to bottom. Housekeepers should be responsible and hardworking in putting their time, effort, and energy necessary to make the house thoroughly spotless.

What is the 2 types of housekeeping?

From Wikipedia, the free encyclopedia Housekeeping is the management and routine support activities of running an organized physical institution occupied or used by people, like a house, ship, hospital or factory, such as tidying, cleaning, cooking, routine maintenance, shopping, and bill payment.

These tasks may be performed by members of the household, or by persons hired for the purpose.
This is a more broad role than a cleaner, who is focused only on the cleaning aspect.
The term is also used to refer to the money allocated for such use.
By extension, it may also refer to an office or organization, as well as the maintenance of computer storage systems.

The basic concept can be divided into domestic housekeeping, for private households, and institutional housekeeping for commercial and other institutions providing shelter or lodging, such as hotels, resorts, inns, boarding houses, dormitories, hospitals and prisons.

What are the 2 types of housekeeping?

These tasks may be performed by members of the household, or by persons hired for the purpose.
This is a more broad role than a cleaner, who is focused only on the cleaning aspect.
The term is also used to refer to the money allocated for such use.
By extension, it may also refer to an office or organization, as well as the maintenance of computer storage systems.

What are the housekeeping responsibilities in relation to in most hotels?

What is Housekeeping? – Housekeeping means performing all the duties towards cleaning, maintaining orderliness, and running a house or a business property. In case of hotels, the housekeeping duties involve maintaining the hotel to the best possible state in terms of cleanliness, and keeping it at highly desirable ambience.